Bid Process

The bid process is one that will put all of your research to good use. In choosing a qualified construction professional, seek out at least three competitive bids. Horror stories come from customers who did not get multiple bids that specify all products, appliances, materials, and labor in an "apples to apples" fashion. Be leery of a low bid that is way below the other two--remember you get what you pay for. If the bids vary by a huge dollar amount, go back and make sure that each one includes the same items and features. Take into consideration the warranty on workmanship. Visit the "Choosing a Remodeler" section at NAHB's site for reviews on "What to Look For, What to Ask," "Customer Service and Communication," "Making the Decision," and "Understanding Your Contract."

The first step in choosing a contractor is to schedule that contractor for a first meeting at your home. Sit down at a table and review your layout and give them the opportunity to examine the kitchen and other areas of your home that will be affected. During this meeting, your contractor should bring up as many questions and concerns about things that he or she can think of--even if you have already gone over these things with your Designer. It is often a good idea to include your Kitchen Designer in this meeting.

During this meeting, keep the following in mind:
· Discuss and double-check all specifications of construction work. Include floor plan, measurements, appliances, and specific materials in the contract.
· Get a list of subcontractors
· Set an approximate starting date and timeline through completion. Deadlines are hard to control and meet so you may have to be flexible for exact start and completion dates. Include these dates in the contract.
· Specify who will pull the work permit--you (the homeowner) or the contractor. If your city will allow you to pull the permit, it may be less expensive. You can verify this with the city building department.
· Ask for assurance that all codes will be followed.
· Indicate how change orders will be covered. This protects both the homeowner and the contractor. Disputes can be taken to your city's arbitration building department or you can hire your own arbitrator.
· Ask for references to check the reputation of this contractor and inquire about the warranty on his/her work. Experienced (and busy) contractors are those who maintain customers for life by not only doing a good job but also responding to any issues that arise long after the job is complete.
· Find out about their payment schedule. (A deposit of 10% is usual at the contract signing with an additional 30-35% paid to the contractor when the job begins, the balance to be paid upon completion.) Special orders will be paid at contract signing, depending upon the scope of work and the contractors' expenses.